Return on Investment, Fixed Cost, Variable Cost, Revenue. You hear and likely reference these terms frequently in the everyday business world. These terms are commonly used as indicators of success or failure, and are a primary concern of management. The use of these terms is woven throughout your daily efforts and helps define the overall goals your organization strives to achieve. With so much emphasis on profitability, any obstruction that pops up can turn value-added activities to tasks that fail to provide advancement for the company.
Issues with technology-driven functions can often be the culprit in the halt of productivity due to the drop in employee efficiency. In the workplace, most individuals execute their job function with the help of a computer or workstation. Employees can’t be productive if their network connection is down, and they certainly can’t help the organization with profitability if they can’t accomplish tasks. Problems with Information Technology (IT) affect not only the individual experiencing the tech-headache, but the organization as a whole.
Remote employees and traveling sales staff can become another drain on efficiency. It’s difficult to get them the IT support needed while away from headquarters. They may also utilize their smart phone for communication and business functions, adding yet another device to the pile that needs monitored.
You may have IT staff on-site to handle technology issues that arise, and you may not. Whether you do or don’t isn’t the issue. Are the particular individuals who are spending their time to deliver technology assistance to others also effectively driving the organization to achieve goals? The less time they spend helping other employees to be productive, the more value they add to the company.
Murphy’s Law in short, is if anything can go wrong, it eventually will. It’s not a matter of ‘if,’ but a matter of ‘when.’ When it comes to cost structure, the thought of adding continuous IT support alone may be enough make you shudder. However, when it comes to the bottom line, can you afford to be without it? A Remote Monitoring and Management (RMM) solution may be ideal. An RMM provides the technology support you need to maximize your employee’s efforts and drive revenue by delivering assistance remotely, through automated maintenance and management of your technology.