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BlogEmployee SpotlightTeam

Employee Spotlight: Seth Pauly

October 2, 2019

How many people can say they’ve rebuilt a server and milked a cow? Seth can.

Seth grew up on a dairy farm and it shows—he would even choose to give up his phone for a month in exchange for ice cream, with every meal, for three months straight.

Seth PaulyIf you’re a High Touch client or employee, you’ve probably worked with Seth in some form or another, without even realizing it. As the Distribution Center Manager, Seth is responsible for managing every piece of technology that comes into or out of our distribution center (in High Touch lingo, we call it the “DC”). It’s literally tons of technology. To put that into perspective, internally, that’s serving over 170 employees in seven locations. Externally, that’s shipping to thousands of clients across the U.S. and four countries.

Seth’s role requires him to wear many hats—at least one of which definitely has a Kansas City Royals logo on it.

It’s More Than Inventory…

In addition to managing inventory, part of Seth’s job is configuring outgoing equipment. When properly set up, clients can plug in their equipment and start working as soon as it’s delivered. Seth’s team is responsible for equipment configurations for many High Touch business units, including Business Communications, IT Solutions, Nigel, and Rent-to-Own (RTO).

As Distribution Center Supervisor, Seth is responsible for supervising…you guessed it, the entire DC. Many people are familiar with High Touch’s headquarters at 110 S. Main in Wichita. We also operate a sizeable distribution center at 818 E. Orme in Wichita, which in addition to inventory, houses our Business Communications team.

If he didn’t already have enough on his plate, Seth is the resident facilities manager at the DC. If you’re a homeowner or property owner, you know that unexpected issues can pop up at any time. The same happens in commercial buildings, oftentimes, with heftier consequences.

“It keeps me on my toes,” jokes Seth. “It also may be contributing to my receding hairline!”

Seth’s High Touch Career

Seth fell into the technology industry by accident. As Bob Ross would say, it might have been, “A happy little accident.”

You can teach old hardware new tricks

Originally, Seth’s plan was to attend college and become a teacher. While in college, he began a part-time job at High Touch repairing old servers and hardware. For Seth, refurbishing hardware for resale was gratifying.

Seth jokes, “I guess I performed well enough that I was offered a full-time job after I graduated from college, and the rest is history.”

It’s all about the High Touch mission

“I really enjoy the people I work with here at High Touch,” states Seth. “They are very dependable and help get the job done, no matter what it may be.”

Seth specifically cited High Touch’s mission statement as to why he continues to enjoy his career and all of its unique challenges. If you’re unfamiliar, High Touch’s mission states, “We are committed to providing the best technology, products, and services to exceed our clients’ expectations; offering meaningful and rewarding careers for our employees, and enriching our community……every day.”

After reading about Seth’s responsibilities, you can see how he contributes to this mission, every day.

Balancing Work and Life

You might find it hard to believe, but despite an ongoing list of responsibilities, Seth has a big family and a demanding role in the community.

If having a teenager in high school doesn’t keep you up at night, a 1-year old who “is a horrible night sleeper” definitely will. Seth has five children and a lab/golden retriever mix named Henry. In his spare time, he helps coach his kids in baseball, basketball, football, and track.

A few years ago, Seth’s in-laws recruited him to be the President of the Garden Plain Chamber of Commerce. Garden Plain, Kan. is a small city located approximately 20 miles west of Wichita. Each year, his big responsibility is organizing the city’s annual Fourth of July celebration, which takes a couple hundred hours of planning and coordination to pull off.

Get to Know Seth

As part of our Employee Spotlight interview, we ask a series of lighthearted questions to highlight the unique, diverse personalities that make our High Touch team great. As it turns out, Seth vehemently believes a hot dog is a sandwich, and he would move to Kansas City if he could eat Mexican food and go to a Royals game whenever he wanted.

What was your first job?

We grew up on a dairy farm, so there was always plenty of work to do. I guess you could consider the first to be either milking the cows or mowing grass as I was doing both regularly at a young age.

If you could move to any other High Touch market, which one would you choose?

I guess it would be Kansas City since we lived there for 4 years while my wife was in school. I always enjoyed being able to hit up a Royals game whenever I wanted and think Mi Ranchito is the greatest Mexican restaurant ever!

Is a hot dog a sandwich?

Of course, it is a sandwich; it is a piece of meat between two portions of bread.

Does a cyclops wink or blink?

If it is less than a quarter second, it is a blink. If it is longer, then it is a wink.

What’s something you wish you could automate?

Since my wife works early mornings most days, I am responsible for getting everyone fed, dressed, and off to school or daycare. If there were a way to automate that, it would be a lifesaver!

Would you rather go 30 days without your phone, or three months with no dessert?

My grandparents taught me from an early age that ice cream goes with anything, so take my phone for 30 days!

Bringing the Human Touch to Technology.

Thank you, Seth, for everything you do for High Touch!

If you would like the opportunity to work with Seth and help us bring the human touch to technology, check out the open positions on our Careers page.

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