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Mission Park Funeral Chapels and Cemeteries

By April 7, 2017 April 22nd, 2020 No Comments

“The most difficult decision for me over the past year was switching IT companies, as my original IT company had become family to me. They were people I learned to trust over the years. My previous company helped me on several ventures from Corpus Christi to San Antonio, so I grew with them. As our company evolved and grew larger, the IT company could not keep up with our needs. They assigned us an account manager, a specific site rep, and the owners were nowhere to be found during what we considered a “crisis.” I finally made the decision to switch IT companies after I felt as if our concerns were not addressed in a timely manner. We stopped receiving the customer service we needed, and more importantly, paid for.”

The most difficult decision for me over the past year was switching IT companies, as my original IT company had become family to me. They were people I learned to trust over the years. My previous company helped me on several ventures from Corpus Christi to San Antonio, so I grew with them. As our company evolved and grew larger, the IT company could not keep up with our needs. They assigned us an account manager, a specific site rep, and the owners were nowhere to be found during what we considered a “crisis.” I finally made the decision to switch IT companies after I felt as if our concerns were not addressed in a timely manner. We stopped receiving the customer service we needed, and more importantly, paid for.

High Touch allows me to sleep again. They give great support. The team members communicate with each other so they are all aware of what is going on with our network. They are extremely knowledgeable, responsive, and thorough. All of this came at a higher price than my previous IT company. Can you put a price on sleep and or security? I can, and I’ll admit I was afraid of the initial cost. However, I took it to market and High Touch’s service is an excellent cost value.

High Touch helps reestablish IT controls, streamlines our IT processes, and assists with any audits we may have. Even more impressive, High Touch truly understands their client’s operation and proactively recommends and implements improvements in areas that add value. They keep our network up and running, so we remain efficient and successful. I’m grateful for the hard work and exemplary service provided by the High Touch team.

Nicole MoralesChief Financial Officer and Corporate Accounting

Mission Park Funeral Chapels and Cemeteries

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