High Touch Technologies’ core purpose is to bring the human touch to technology. As a client-focused technology solutions provider, one of the biggest ways we achieve this goal is by offering help desk support to our managed IT services clients.
By offering help desk support alongside your managed IT services, High Touch provides a customized level of engagement that goes beyond most outsourced IT companies. Our unique partnership with your business allows us to provide an accurate level of support and correctly escalate issues when appropriate.
Support Center Services
When you choose High Touch to manage your business’s IT services, you gain related access to our knowledgeable, centralized help desk support staff. For IT Solutions clients with managed services, High Touch offers 24/7 remote support for troubleshooting, maintenance, and repair. High Touch also offers on-site IT support for any issues that require hands-on repair by an engineer.
In the event of catastrophic equipment failure, and time-sensitive troubleshooting, High Touch can dispatch emergency IT services to your business.