Remote Workplace Communications

video call remote collaborationStaying connected and collaborating in a remote workplace environment can be a challenge when your employees are scattered geographically, and your customers don’t have a physical location to visit.

How can you continue to stay collaborative and serve your customers in a remote workplace environment?

High Touch provides technology solutions to help remote workplaces stay connected. Cloud-based phone systems provide the same features of an on-premise PBX phone system with the added benefits of mobility and work-from-anywhere capabilities. Additionally, collaboration tools like Microsoft Teams, give employees the tools they need to continue collaborating in real time in a remote workplace.

Cloud-Based Phone Systems and Remote Telephony

In a remote workplace, your phone system requirements look different than they do in a traditional office setting. How can you ensure your business stays connected when your workforce is distributed across multiple geographic locations?

A cloud-based phone system can keep your remote workplace connected both internally between employees and externally with existing and potential customers.

Telephony challenges in a remote workplace

If you’re transitioning to a remote workplace, you may have encountered one or more these common problems:

  • Using the same device and phone number for personal and business calls
  • Caller ID displaying as spam or unknown
  • Personal mobile devices missing business phone system features
  • Too many phone numbers to remember
  • Too many devices to monitor
  • Mobile devices don’t meet company security requirements

These problems are easy to solve with the right cloud-based phone system.

Cloud-based phone system overview

Business CommunicationsA cloud-based phone system provides a total business communications and telephony solution for your remote workplace. With a cloud-based phone system, you get all the benefits and features of an on-premise telephone system with added mobility, security, and support.

Cloud-based phone systems rely on an internet connection to make and receive calls. Additionally, you can integrate mobile devices to manage your calls using an existing office phone number.

Compared to on-premise PBX phone systems, cloud-based phone systems are much easier to deploy and typically require a smaller up-front cost.

With the remote workplace in mind, cloud-based phone systems include attractive features to help your business stay connected, including audio, web, and video conferencing; desktop and web collaboration applications; integrated instant messaging; and mobile phone call forwarding.

Check out our Phone Systems page for a full list of cloud-based phone system features.

More on Cloud-Based Phones

Pricing and deploying cloud-based phone systems

Forego the upfront capital expense of purchasing and maintaining an on-premise PBX phone system. Cloud-based phone systems rely on a subscription-based pricing model, which includes maintenance, support, and security updates in your monthly fee.

The number of users is the most influential factor when calculating the cost of a cloud-based phone system. Since the phone system provider handles most of the equipment and hosting requirements, cloud-based phone systems are quick to deploy and set up, if you have a reliable internet connection.

High Touch partners with Mitel to offer cloud-based phone systems for businesses. Contact us to learn more.

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Virtual Collaboration Tools

Just because you’re working remotely, doesn’t mean your in-person, face-to-face collaboration has to come to a screeching halt. Virtual collaboration platforms, like Microsoft Teams, give businesses the tools to keep collaborating, performing, and producing.

Improving remote communication and collaboration

Microsoft Teams provides useful tools, allowing employees to continue to work together from anywhere in a remote workplace environment. These collaboration tools include:

  • Instant messaging
  • Voice calling
  • Video conferencing
  • Screensharing
  • Live event hosting
  • File sharing
Microsoft Teams logo

Secure collaboration

In a remote workplace, security is vital. Microsoft Teams includes advanced security features to ensure you’re collaborating safely.

Teams includes team-wide and organization-wide multifactor authentication, single sign-on through Active Directory, and encryption of data in transit and at rest. Additionally, Teams is compliant with many standards, including ISO 27001, ISO 27018, HIPAA, and EUMC.

Try Microsoft Teams for Free

Currently, Microsoft is offering a free 6-month trial of Microsoft Teams as part of its Microsoft Office 365 E1 trial. For more information, contact us.

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We Improve Communication.

High Touch can help your remote workplace stay connected and collaborating with remote communications services.  In addition, High Touch provides Remote IT and Cybersecurity services, business management software, and custom software support.

High Touch can provide a customized package of solutions, services, and support to help your remote workplace stay connected, collaborative, and secure. Contact us today or visit our Remote Workplace Resources page to learn more.

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