Rent-to-Own Software

High Touch’s foundation was developing game changing rent to own software. Over 30 years later, our cynergi|suite software remains one of the leading point of sale software solutions for the RTO industry.

cynergi|suite make things easier for RTO businesses with a customizable, easy-to-follow format for:

  • Rental agreements
  • Payment collection
  • Customer tracking and management
  • Inventory management
  • Employee monitoring

Texts integrated into call historycynergi|suite Features

Engineered specifically with the RTO industry in mind, cynergi|suite gives businesses the scalable tools they need to dependably, securely, and efficiently track, sell, and rent inventory.

2-Way Text Messaging

RTO business communications are more efficient when you can initiate, capture, and store client text message conversations. With 2-Way Text Messaging, you can document and track all customer text conversations in the customer call history within cynergi|suite. Best of all, 2-Way Text Messaging is easy to initiate from the Collections screen.

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AutoQue

Communication is fundamental for your RTO business’s success. With AutoQue, you can build stronger relationships with your customers by automatically collecting unpaid fees, notifying customers of upcoming payments, communicating special promotions, and sending special birthday greetings.

AutoQue gives you an easy, cost-effective way to communicate with your customers using the following features:

  • Opt-out functionality. Maintain compliance with Federal Trade Commission regulations using AutoQue’s opt-out tools.
  • Call tracking. Create reports that display all call results, including positive and negative responses.
  • Integration. Merge AutoQue with your existing customer management software.
  • Text-to-speech. Convert text to human-sounding audio files.
  • Call control. Easily route calls.
  • Call bridging. Create an audio meeting between three or more participants.

E-Commerce – Web Order Widget

The Web Order Widget seamlessly connects your website and online catalog to cynergi|suite. When a customer completes an order form on your website, the data automatically synchronizes with cyngergi|suite. All web order data enters cynergi|suite as a new prospect. From there, you can do the following:

  • Pull interested inventory information
  • Search for existing customers and add new order information
  • Create a new customer
  • View order notes
  • Process pending orders
  • Create rental agreements
  • Proceed to the rental payment screen
  • Cancel orders

Online Payment Solution

We live in an online era where customers expect convenience. cynergi|suite’s Online Payment Solution is a cutting-edge program that makes online transactions easier than ever. Customers can make regular payments anywhere, anytime.

cynergi|suite’s Online Payment Solution is loaded with features your customers expect when making online payments, including:

  • 1-step registration. It’s quick and easy for customers to register and make payments.
  • Flexible login. Customers and administrators can log in using their email, user ID, or customer information.
  • Detailed account information. Gather detailed account information for each store.
  • Payment progress. Track payment status.
  • Payment history. Review a history of payment activity.

In addition, Online Payment Solution features robust tools for your home office, including corporate dashboards, data reporting, troubleshooting capabilities, and marketing options. We offer a secure, dependable, user-friendly, PCI-compliant solutions designed to make the payment experience as convenient and efficient as possible.

Insight

Imagine it’s Monday morning. The previous week’s work is sitting on your desk—sales, inventory, rental revenue, delinquencies, and more. Are you suffering from fight or flight? Can’t see the forest through the trees? We can help.

With cynergi|suite Insight, your business data is gathered, processed, and organized into easy-to-read and easy-to-understand scorecards, displays, dashboards, and reports. You get immediate business insight, which allows you to make fact-based decisions. That means no more decision making based on intuition or educated guesses.

Real Time Reporting – FastInfo

FastInfo is an SQL relational database that allows you to generate reports for your RTO business based on your cynergi|suite data. With FastInfo, you have the ability choose from over 20 predefined reports or create your own. Once generated, you can export your reports in .csv, PDF, .txt, or HTML formats.

In addition, FastInfo allows you to schedule reports you generate on a recurring basis. You can choose to receive these reports via email or through the portal.

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cynergi|suite Mobile Applications

Are you tired of carrying a folder full of papers with you out in the field? Are paper applications slowing down your business? Do your customers want an easier way to make payments or contact customer service? With cynergi|suite mobile applications, you can make running your RTO business much easier.

Collections

The Collections mobile application is a perfect companion for on-the-go account management. With 2-way communication between your mobile device and cynergi|suite, you can:

  • Create custom customer lists in cynergi|suite.
  • View customer details and activity, including payment history.
  • Add in-home collection fees.
  • Edit account information.
  • Log calls.
  • Make payments using customers’ preapproved payment method.

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Customer Portal

Make renting from your business easier by giving customers the tools they want. The cynergi|suite Customer Portal application gives you a company-branded mobile app that lets customers view specials, coupons, store locations, contact information, and links to company information.

With the Customer Portal app, existing customers can contact your business through text message, if they opt in. Customers can also view their account information, make payments on accounts with saved payment information, and add new payment information using a link to your online payments website.

KPI Application

Accessing your business’s key performance indicators (KPIs) should be simple and straightforward. cynergi|suite gives your RTO business user-friendly dashboards to view the critical business information you need to make growth-minded decisions, including revenue, past dues, agreement counts, and customer counts.

With the KPI application, you can easily view information for one or several stores. High Touch includes the following KPIs in this application:

  • Rental income
  • Late fees
  • Past due dollars
  • Past due counts
  • New agreements
  • Pending agreements
  • Paid out agreements
  • New customers
  • Lost customers

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Rental Application

cynergi|suite Rental AppEliminate paper rental applications and streamline the new rental order process:

  1. Fill out an application on a mobile device.
  2. Capture the customer’s signature.
  3. Submit the web prospect.

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Testimonial: Association of Progressive Rental Organizations (APRO)

High Touch has been an active member of APRO for over 20 years, providing strong support financially and professionally. High Touch has stood by the RTO industry in times of need. In the mid-90’s, High Touch researched and compiled data to help pass legislation that supported the business-to-consumer RTO transaction.
APRO is thankful to have such a strong relationship with High Touch and for their service to and leadership in the RTO industry.

Jill McClureExecutive Director

Software Solutions ComputerLearn More

High Touch offers additional technology services that help the rent-to-own industry grow, including Remote IT Management, Business Communications, Custom Software Development, and Website Services. For more information about our rent-to-own software, visit cynergisuite.com.