We Help Make IT Easier.

When IT problems keep pulling your team away from work, you’re not sure your security is keeping up, or your internal IT team needs more help, it can be hard to know what to tackle first. We can manage your IT or work alongside your team to handle day-to-day needs, strengthen security, and help you plan ahead.

We’ve helped businesses make technology easier for more than 40 years. Tell us what’s going on, and we’ll help you figure out what level of support makes sense for your team.

managed IT services

What Would Make IT Easier for You?

Maybe you need an expert team to manage IT from end to end. Maybe your IT staff needs a few extra hands. We can talk through both.

Managed IT Services

Let us take care of a broad range of your technology needs, from everyday support to security and planning.

  • Help desk support for employees
  • System monitoring and maintenance
  • Cybersecurity, backups, and Microsoft 365
  • CIO-level guidance for the road ahead

Co-Managed IT Services

Give your internal IT team an ongoing partner to help carry your business’s technology workload.

  • Extra expertise and capacity
  • Shared responsibilities that fit your team
  • More coverage for security and monitoring
  • Help with technology planning and larger projects

IT Should Never Get In Your Way

When something changes at work, technology can suddenly feel impossible to manage well. Here are a few reasons organizations typically reach out to us.

Recurring Issues

IT problems always interrupting your day? Repeated IT issues or slow support pull people away from the work they need to do.

Security

Do you have security questions? A renewal, audit, or recent concern might have you wondering whether your protections are enough.

Staffing

Does your IT team need more support? Your IT person is leaving, retiring, or carrying more than one person can reasonably manage.

Growth

Is your business changing? Growth, a new location, or new cloud tools can add work and complexity.

Planning

Need a clearer IT path? Equipment, security improvements, and technology costs can be difficult to plan for.

Compliance

Requirements growing? We can help you understand your industry’s technology and security needs.

Security-First IT

Security is essential to how we manage your IT every day.

From keeping systems updated and protecting devices to managing backups and helping employees recognize threats, security touches the technology your business depends on. We’ll learn what you have in place, help you identify priorities, and work with you on practical next steps through full-service or co-managed IT.

Not sure where to start? Tell us what’s on your mind, and we’ll help you figure out where your IT may need attention.

What Can We Help You With?

We monitor and maintain systems to spot and address your issues as part of ongoing support.

  • 24/7 proactive system maintenance
  • 24/7 critical infrastructure support
  • Monitoring and system alerts
  • Patching and vulnerability updates for servers and endpoints
  • Anti-virus protection

Security tools and employee awareness are a critical part of our thoughtful approach to managing IT.

  • Website filtering and DNS management
  • Behavioral analysis and threat detection
  • Employee security awareness training (SAT)
  • Advanced endpoint detection and response (EDR)
  • Zero-day vulnerability protection

When IT gets in the way, employees have a clear place to turn for knowledgeable help and answers they can understand.

  • U.S.-based, centralized support team
  • Business-hours help desk support
  • Contact the Help Desk by phone, email, or through the support portal—or use the High Touch icon in your computer’s system tray to quickly create a ticket.
  • Remote troubleshooting to help your team quickly get back to work
  • On-site and emergency support available in supported markets
  • Help with technology issues involving software, website, and communications tools
  • Escalation to the right expertise when needed

Backups and testing restores help you stay prepared for data loss and disaster recovery needs.

  • Server backup management
  • Off-site server replication
  • Backup management and remediation during business hours
  • Disaster recovery remediation during business hours
  • Quarterly test restores

Get help managing the Microsoft services, licensing, and email that your team relies on.

  • Your Content Goes Here
  • Exchange Online management
  • License management
  • Email retention, archiving, and compliance management
  • Microsoft 365 application backups
  • Email filtering and advanced threat protection

We’ll help you review priorities and make technology plans that strategically fit your business goals.

  • Quarterly business reviews
  • Technology budget and investment guidance
  • Technology audits and infrastructure reviews
  • Regulatory and compliance support
  • IT roadmaps and strategic planning
  • IT project planning and equipment purchasing support
  • Internal IT team leadership and escalation planning

Track the technology your business uses and plan for maintenance, replacement, and retirement throughout its lifecycle.

  • Maintain an inventory of your technology assets
  • Track warranty and end-of-life dates
  • Plan for equipment maintenance, replacement, and retirement
  • Use asset information to guide technology budgets and security priorities

We can help coordinate with other technology vendors and keep things moving.

  • Coordinate with vendors on support issues
  • Help track next steps when an issue involves multiple providers
  • Communicate about technology dependencies that affect your systems
  • Work with vendors as part of planned technology changes

Let’s Talk About Your IT

Tell us what prompted your search for IT help, and we’ll reach out to set up a discovery meeting.

  • This field is for validation purposes and should be left unchanged.
  • We take privacy seriously and won’t sell or share your data.

Choose Your Level of Support

Do you need full-scale support or extra help for your team? We’ll help you compare the options and talk through the responsibilities that matter to you.

Premium

Full-service managed IT services for businesses that want High Touch to manage a broad range of their technology environment.

  • Support across computers and networks
  • Ongoing data and cybersecurity services
  • Help desk support for employees
  • vCIO planning support to help you look ahead

IT Assist

Supplemental managed IT services to help fill in the gaps for existing IT resources.

  • Designed for organizations with at least one dedicated IT resource
  • Select IT management and security services
  • Data backup and recovery options
  • IT project support

Good IT Support Feels Personal

“In a nutshell, the technology at the stadium meets our goals and needs as an organization. As we’ve moved from our initial consulting relationship to managed services and support, our relationship and opinion of the company hasn’t wavered. The people, service, and response time have consistently stood out since we started working with High Touch.“

Wichita Wind Surge

“High Touch has been attentive to us at all levels. My staff gets quick solutions for their tickets, and my account representative is always available for escalated issues. Additionally, we receive proactive outreach for strategic-level discussions, which is a dramatic change for us. The level of responsiveness and personability is night and day between our experience with our previous managed service provider and High Touch.“

Girl Scouts of NE Kansas and NW Missouri

“High Touch is constantly monitoring threats and developing security measures. As a small, non-profit organization, partnering with High Touch provides a comprehensive array of IT knowledge and staff that we would otherwise be unable to afford. We are pleased to have this quality of service locally provided by High Touch.“

Wichita Regional Chamber of Commerce