History

Since its beginnings in the late 1970’s, High Touch Technologies has focused on pioneering client-focused technology solutions. The company launched after pinpointing a growing need for automation in the rent-to-own (RTO) industry. Once identified, High Touch engineered the first comprehensive point-of-sale (POS) system that uniquely catered to RTO companies.

By combining an expertise in high technology with customer-driven development, the company was, “bringing the human touch to technology.” Hence, the High Touch brand.

High Touch’s early focus on RTO wasn’t a coincidence—the RTO industry has deep roots in the company’s hometown of Wichita, Kan. Tom Devlin (Rent-A-Center) and Ernie Talley (Mr. T’s Rentals and ABC Rentals), fabricated the RTO concept. Both founders understood that their hardworking customers had a need, but limited resources. This same customer-centric attitude helped High Touch develop into the client-focused, customer-service-oriented company it is today.

In 1976, High Touch’s founder, Ted Carey, left Wichita State University’s developing Computer Science program to pursue more lucrative business ventures. Carey had a curious interest in understanding how technology could influence deeper facets of business outside of engineering and science. As his ideas flourished, Carey recruited two of his most brilliant students, Dave Glover and Mark Lenz.

The team recognized a need within the RTO industry to automate inefficient processes and engineered RTO’s most dynamic and reliable full-stack POS system. By working with ABC Rentals to deliver a custom software solution, Carey’s team set the groundwork for a customer-focused software as a service (SaaS) business model.

In 1984, the team incorporated and formed High Touch Technologies, which focused on a platform of providing software, upgrades, and technical support.

High Touch continued to grow in the SaaS sector, but also explored avenues to support sustainability and employee growth. In the late 1990’s, High Touch expanded into IT Solutions, offering outsourced IT, data services, backup (cloud and onsite), telephony, virtualization, and video conferencing. High Touch’s SaaS solutions evolved by offering customized software development programs. Some examples include building new platforms and migrating legacy programs to modern systems. Finally, with the foundation in place from its other ventures, High Touch began offering web development and SEO services.

Most recently, High Touch expanded its portfolio by acquiring Great Plains Communications and Associates Solutions, Inc. Through these acquisitions, High Touch added Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), surveillance, and cabling services.

High Touch currently operates under five lines of business:

  • IT Solutions. Server and workstation management, network management, consulting, support center, virtual CIO, hosted solutions, colocation, data backup and recovery, hardware, and special projects
  • Software Solutions. Custom development, mobile apps, legacy systems support, rent-to-own software, enterprise resource planning (ERP), and customer relationship management (CRM)
  • Business Communications. Phone systems, HD video conferencing, and cabling
  • Security Solutions. Cybersecurity, surveillance, and access control
  • Website Services. Website development, website security, domain management, search engine optimization (SEO), and business listing management

As High Touch has expanded its services, it has extended its geographical footprint. In addition to its headquarters in Wichita, Kan., High Touch maintains offices in Corpus Christi, Dallas, Denver, Kansas City, and San Antonio. Currently, High Touch serves clients distributed across 49 U.S. states and four countries.

High Touch passionately delivers client-tailored software, technology, and communication solutions that solve unique challenges in any industry. With key strengths in RTO, healthcare, manufacturing, non-profit, professional services, and utilities, High Touch values its robust customer service skills that are unique in a field impacted by excessive automation.