Remote IT Management and Monitoring (RMM)
Focus on your business—let us focus on your IT so you can get more done. How long do you spend managing your networks, servers, and workstations? With nearly 40 years of providing Managed Services for businesses, you can rest easy knowing your IT systems are dependable, efficient, and secure.
Remote IT Management Services
Our Remote IT Management services are incorporated, in varying degrees, as part of our Managed Services packages, allowing you to choose the appropriate level of IT management and monitoring that suits your business and internal IT capabilities. Depending on your business’s individual needs, our Remote IT Management services can assist your existing IT department or function as your full-scale IT management and monitoring solution.
What Does Remote IT Management and Monitoring Include?
Our Managed Service packages include Remote IT Management and Monitoring services at varying levels of support, including:
- Antivirus monitoring. Keep your business protected from the latest cybersecurity threats with monitored, routinely updated antivirus software.
- Backup. Secure your essential files in the event of a system failure, outage, or disaster.
- Network monitoring. Analyze your networks to optimize performance and security.
- Performance management. Allow High Touch to monitor your device performance, maintaining an efficient, productive, and secure work environment.
- Remote support. Access to support technicians with 24/7, on-site, and emergency help available.
- Software patching. Ensure you always have the most recent and safest version of the software your company depends on.
- System monitoring. Defend against security threats with active system monitoring and alerting.
Why Remote IT Management?
If you’re looking for an efficient, cost-effective way to manage and maintain your IT services, we can help. Our knowledgeable IT professionals specialize in providing expert-level remote services and support. With client-focused managed IT packages, you can choose the right level of service and support for your business.
Dependability
High Touch can constantly monitor, update, and back up your files and equipment as part of our managed services. You also have access to 24/7 remote support for troubleshooting, maintenance, and repair.
Efficiency
There’s nothing more frustrating than trying to complete work using slow-moving systems and software. With out-of-date systems, you’re limiting your business’s growth. As a managed services provider, High Touch can maintain these updates for you and help you plan for future hardware upgrades.
Security
New cybersecurity threats pop up every day. We watch for vulnerabilities and threats while keeping your IT infrastructure up-to-date and secure with remotely managed and monitored networks, servers, and workstations. With regularly scheduled and monitored maintenance, you won’t waste time installing updates.
Testimonial – Corpus Christi Regional Economic Development Corporation
“I cannot tell you how happy I am that High Touch helped us switch to the cloud, Windows 10, and Microsoft Teams. Our six team members have been on it constantly. We’ve outlawed email, and instead, we text each other through Teams.
We have two standing meetings every day via Teams. We had our monthly breakfast as a Teams event with 72 of our investors attending.
Thank you, High Touch team, for watching over us. You may not have seen something like COVID-19 in the future, but we are set up to tackle everything that comes our way.“
Mike Culbertson
Chief Operating Officer
