Phone Systems

Your phone system serves a key role in your business, functioning as a main point of contact for your customers and employees. Whether your business is just getting started or continuing to grow, High Touch Technologies has a phone system that’s perfect for you.

Modern phone systems incorporate cutting-edge technology and powerful features that supercharge business communications. High Touch specializes in providing cloud/hosted, VoIP/Hybrid, and on-premise phone systems:

  • Cloud. A complete, off-site hosted phone system. Integrates collaborative features like instant messaging, call analytics, and click-to-call functionality.
  • VoIP. Internet-based phone system powered a broadband connection. Requires minimal hardware, reduces costs, and simplifies administration.
  • On-Premise. Completely house your phone system in your own building, including common equipment units, phone system cabinets, servers, and central processing units.
Phone Systems

Phone System Features

  • Attendant Console
  • Call Detail Reports
  • Call Forwarding
  • Call Routing (Caller ID)
  • Call Screening/Monitoring
  • Color Screen
  • Find Me/Follow Me
  • HD Voice
  • Hot Desking
  • Mobile Phone Integration
  • Multisite
  • On-Demand Call Recording
  • Paging/Zone Paging
  • Remote Workforce Solutions
  • Simultaneous Ring
  • Softphone
  • Touch-screen Telephones
  • Virtual Office for Mobile Workforce
  • Web-Based Management Console
  • Wireless Phones (DECT and Cordless)
  • Work From Anywhere

Voicemail Features

  • Auto Attendant
  • Dial by Name Directory
  • Fax to Email
  • Personalized Voicemail
  • Virtual Attendant
  • Visual Voicemail
  • Voicemail Alert Notification
  • Voicemail to Email

Advanced Capabilities

  • Audio, Web, and Video Conferencing
  • Auto/Predictive Dialer
  • Automatic Speech Recognition (ASR)
  • Automatic Call Distribution (ACD)
  • Automatic Call Recording
  • Click-to-Call
  • Contact/Call Center Applications
  • Desktop Collaboration Applications
  • Integrated Instant Messaging
  • Interactive Voice Recognition (IVR)
  • Peer-to-Peer Video Chat/Screen Sharing
  • Skills-Based Call Routing
  • Text-to-Speech (TTS)
  • Third-Party CTI
  • Unified Communications
Business Communications Hands

Cost

The type of phone system and the features you choose can affect the price of installing or upgrading your system dramatically.

Cloud and VoIP phone systems connect through your business’s existing internet connection. That connection is to a remote third-party phone company that houses your necessary phone hardware. These phone systems can provide lower initial equipment cost up-front, but there is no ownership of the system. However, these phone systems offer modern, collaborative features, including mobility.

With on-premise phone systems, you purchase IP phones that run through a router and network switch. On-premise phone systems reside at your physical location, often integrated into a computer equipment room or phone closet, and frequently lessening quality issues that can occur when connecting through the internet. Your up-front costs will be higher with a premise-based system, however purchasing an on-premise VoIP phone system provides lower total cost of ownership beginning around the second year for most companies.

Learn More

High Touch offers additional business communications solutions, including surveillance and cabling.