Phone Systems for Your Business

Keep the conversation going. Whether your organization is just getting started, looking to improve its communications, or modernizing to enable a remote workforce, we can help you discover the perfect phone system to meet your business’s needs.

phone systems

Business Phone Systems

Cloud-Based Phones

Cloud-based phone systems are more than just a phone—they’re the total package.

Also known as hosted phone systems, cloud-based phones forego the upfront cost of hardware, software, and licensing associated with traditional PBX (on-premise) phone systems. Instead, your provider rolls most of your equipment, security, maintenance, and support costs into a monthly recurring seat/user fee.

Cloud phones rely on an existing broadband internet connection to make and receive phone calls, require minimal on-site equipment, and typically have fewer startup costs.

PBX Phones

Modern, on-premise hybrid PBX phone systems provide total ownership of your telephony with a combination of digital and IP services and endpoints.

On-premise hybrid PBX phone systems require dedicated facilities and equipment, including common equipment units, phone system cabinets, servers, and central processing units. You have the flexibility of selecting your own service provider and can use either traditional dial tone services or new SIP (session initiation protocol) technology for your dial tone. As your equipment provider, High Touch can offer additional system support packages that offer maintenance and troubleshooting support for on-premise hybrid PBX phone systems.

VoIP Phones

Voice Over Internet Protocol (VoIP) phone systems are internet-based voice delivery systems powered by a broadband connection. This means, if you have an internet connection, you can make and receive calls. Likewise, you’re not tethered to a landline or office-based number—you can take your phone and extension with you wherever you go, as long as you have an internet connection.

Both cloud-based and hybrid PBX phone systems take advantage of VoIP technology. VoIP phones offer the same benefits as traditional digital on-premise PBX phone systems, with added mobility and productivity features, including:

  • Audio, web, and video conferencing
  • Desktop and web collaboration applications
  • Integrated instant messaging
  • Mobile phone call forwarding
  • Desktop and mobile softphone
Business Communications

How Much Does a Business Phone System Cost?

The cost of purchasing and installing a business phone system depends on the type of phone system and the features you choose, as well as the size and type of your organization.

Cloud-based phone systems connect through your business’s existing internet connection to a remote third-party phone company that houses your central phone system hardware. At times, you may need to upgrade your internet bandwidth to fully support the increased traffic. Cloud-based phone systems can provide lower initial equipment cost up-front, but there is often limited or no ownership of the system.

On-premise PBX phone systems reside at your physical location, often integrated into a computer equipment room or phone closet. Since you have greater control over the quality of the phone system service, you can reduce quality issues that occur when connecting through the internet. You typically purchase all of the equipment for an on-premise PBX phone system upfront; however, this type of system generally has a lower total cost of ownership over time.

Testimonial – Shelden Architecture

We’ve used High Touch for years and have always been pleased with the level of customer service we’ve received, particularly from the individuals who come out to our site to do the work. Recently, we needed to upgrade our phone system, and naturally, our first call was to High Touch. The team was very helpful with providing the best options for the expansion and providing details of the phone system.

Throughout our working relationship, I feel like a valued client. High Touch’s service techs are top-notch. They know the system and understand our needs.

Pam Clinton

Director of Operations
Shelden Architecture

Phone System Resources

Determine the Proper Phone System for Your Business

FAQ: Cloud Phones

Best VoIP Phone Systems for Businesses

FAQ: Cloud Phones

Best VoIP Phone Systems for Businesses