Phone Systems

Your phone system is essential for keeping the day-to-day conversation going at your business. Oftentimes, phones are the main point of contact for customers and employees. Whether your business is just getting started, looking to improve its communications, or modernizing to enable a remote workforce, High Touch Technologies can help you discover the perfect phone system to meet your business’s needs.

Cloud-Based Phone Systems

Think of a cloud-based phone system as a complete hardware, support, and service package, rather than just a phone. With a cloud-based or hosted phone system, your main system hardware components are located off-site and owned by a third-party provider. Outside of the phones themselves, there is typically minimal hardware required on-site. Cloud-based phone systems use your broadband connections to make and receive phone calls via the internet.

Cloud-based phone systems forego the upfront cost of hardware, software, and licensing associated with on-premise PBX (private branch exchange) phone systems. Alternatively, cloud-based phone system providers roll equipment costs into your monthly recurring seat and user costs. This recurring service fee typically includes all security updates, maintenance, and support for your phone system.

Phone Systems

On-Premise Hybrid PBX Phone Systems

An on-premise hybrid PBX phone system provides total ownership of your telephony with a combination of digital and IP services and endpoints. On-premise hybrid PBX phone systems require dedicated facilities and equipment, including common equipment units, phone system cabinets, servers, and central processing units. You have the flexibility of selecting your own service provider and can use either traditional dial tone services or new SIP (session initiation protocol) technology for your dial tone. As your equipment provider, High Touch can offer additional system support packages that offer maintenance and troubleshooting support for on-premise hybrid PBX phone systems.

On-premise hybrid PBX phone systems offer the flexibility of traditional analog and/or digital endpoints and services with IP (internet protocol) endpoints and services. For this reason, many on-premise PBX phone systems have optional network connection or application servers available to add features, technology, and benefits to the system, without the need to move to an all-IP solution. This feature can help alleviate the need for a complete infrastructure upgrade, while still taking advantage of VoIP phone system features.

What Is VoIP?

VoIP, or voice over internet protocol, is an internet-based voice delivery system powered by a broadband connection. This internet protocol is capable of distinguishing between voice packets and data packets transmitted over the connection. On-premise and cloud VoIP phone systems require dedicated power and internet connections for each IP phone. Additionally, your incoming and outgoing calls are transmitted by voice data packets using IP, rather than by traditional circuit transmissions.

With that in mind, your phone system’s call quality depends on the strength of your internet connection and your available bandwidth. Cloud-based phone systems rely on your broadband connection to make calls. On the other hand, on-premise PBX phone systems rely on your internal network and can often be virtualized to reduce the amount of on-site hardware and move from traditional circuit transmissions to IP transmissions.

Phone System Features

Modern phone systems have capabilities that go far beyond the dingy office phones of the past. New phone system hardware incorporates cutting-edge technology and powerful features to supercharge business communications, including touchscreens, video conferencing, instant messaging, click-to-call functionality, and mobile phone integration.

Business Phone Features

  • Attendant Console
  • Blacklists
  • Bluetooth Capabilities
  • Call Forwarding
  • Call Monitoring
  • Call Routing
  • Call Screening
  • Caller ID Details
  • Color Screen
  • Company Directory
  • Do Not Disturb
  • HD Voice
  • Multisite Networking
  • Music on Hold
  • On-Demand Call Recording
  • Paging and Zone Paging
  • Simultaneous Ring
  • Softphone
  • Touchscreen Telephones
  • Twinning
  • Web-Based Administration
  • Wireless Phones (DECT and Cordless)

Voicemail Features

  • Auto Attendant
  • Cascade Messages
  • Day, Night, and Holiday Greetings
  • Department Mailboxes
  • Dial-by-Name Directory
  • Distribution Lists
  • Guest Mailboxes
  • Message Forwarding
  • Personalized Voicemail Greetings
  • Schedule-Based Routing
  • Virtual Attendant
  • Visual Voicemail
  • Voicemail Alert Notification
  • Voicemail to Email
  • Web-Based Administration

Unified Communications

  • Audio, Web, and Video Conferencing
  • Desktop and Web Collaboration Applications
  • Dynamic Extension
  • Hot Desking
  • Integrated Instant Messaging
  • Mobile Phone Integration
  • Peer-to-Peer Video Chat/Screen Sharing
  • Remote Workforce Solutions
  • Single Enterprise Identity
  • Twinning
  • Virtual Office for Mobile Workforce
  • Work From Anywhere

Advanced Capabilities

  • Auto/Predictive Dialer
  • Automatic Call and Screen Recording
  • Automatic Call Distribution (ACD)
  • Automatic Post Call Survey
  • Automatic Speech Recognition
  • Call Accounting
  • Callbacks From Queue
  • Click-to-Call
  • Contact Center Applications
  • CRM Integrations
  • Historical Reporting
  • Interactive Voice Recognition (IVR)
  • Real-Time Dashboards
  • Skill-Based Call Routing
  • Text-to-Speech (TTS)
  • Third-Party Computer Telephony Integration
  • Virtual Agent
  • Wallboard Real-Time Monitor
Business Communications Hands

Cost of Business Phone Systems

The cost of purchasing and installing a business phone system depends on the type of phone system and the features you choose.

Cloud-based phone systems connect through your business’s existing internet connection to a remote third-party phone company that houses your central phone system hardware. At times, you may need to upgrade your internet bandwidth to fully support the increased traffic. Cloud-based phone systems can provide lower initial equipment cost up-front, but there is often limited or no ownership of the system.

On-premise PBX phone systems reside at your physical location, often integrated into a computer equipment room or phone closet. Since you have greater control over the quality of the phone system service, you can reduce quality issues that occur when connecting through the internet. You typically purchase all of the equipment for an on-premise PBX phone system upfront, however, this type of system generally has a lower total cost of ownership over time.

Resources / Downloads

Whitepaper

“Determine the Proper Phone System For Your Business”

Download Whitepaper

Webinar

“Cloud Phone Systems Explained”

Recorded Webinar

Vendors

Learn More

High Touch offers additional Business Communications solutions, including Cabling, HD Video Conferencing, and Surveillance.