Business Communications

Communication is the heart of your company’s relationship with its employees and customers. Through business communications, High Touch Technologies promotes human interaction by supporting phone systems, phone applications, video conferencing, and cabling. Our business communications systems enable integration and mobility to create value, efficiency, and return on investment.

With over 30 years of experience, High Touch can design complete systems for new builds or upgrade existing systems. Whether your business is just getting started or continuing to grow, we can help engineer a solution that’s right for you.

Business Communications
Business Communications Hands

Business Communication Services

With a comprehensive list of services, High Touch engineers custom business communications solutions for any sized operation. From cabling your office for voice and internet connections to installing video communication equipment, High Touch has the tools and services to maximize your communications potential.

Phone systems

Modern phone systems incorporate cutting-edge technology and powerful features that supercharge communications. High Touch specializes in cloud/hosted, hybrid, and on-premise phone systems.

Phone System Features

  • Attendant Console
  • Call Detail Reports
  • Call Forwarding
  • Call Routing (Caller ID)
  • Call Screening/Monitoring
  • Color Screen
  • Find Me/Follow Me
  • HD Voice
  • Hot Desking
  • Mobile Phone Integration
  • Multisite
  • On-Demand Call Recording
  • Paging/Zone Paging
  • Remote Workforce Solutions
  • Simultaneous Ring
  • Softphone
  • Touch-screen Telephones
  • Virtual Office for Mobile Workforce
  • Web-Based Management Console
  • Wireless Phones (DECT and Cordless)
  • Work From Anywhere

Voicemail Features

  • Auto Attendant
  • Dial by Name Directory
  • Fax to Email
  • Personalized Voicemail
  • Virtual Attendant
  • Visual Voicemail
  • Voicemail Alert Notification
  • Voicemail to Email

Advanced Capabilities

  • Audio, Web, and Video Conferencing
  • Auto/Predictive Dialer
  • Automatic Speech Recognition (ASR)
  • Automatic Call Distribution (ACD)
  • Automatic Call Recording
  • Click-to-Call
  • Contact/Call Center Applications
  • Desktop Collaboration Applications
  • Integrated Instant Messaging
  • Interactive Voice Recognition (IVR)
  • Peer-to-Peer Video Chat/Screen Sharing
  • Skills-Based Call Routing
  • Text-to-Speech (TTS)
  • Third-Party CTI
  • Unified Communications
Support Center

HD video conferencing

High Touch partners with Lifesize and Skype to offer and support high-definition video conferencing. With a video conferencing system, you can increase employee productivity, reduce travel costs, and enhance business communications.

Cabling

Install or upgrade copper or fiber-optic cabling for data/network, voice, CATV, audio/visual, and paging applications. When quoting the cost of a cabling job, High Touch considers the number of drops, building size, location, application type, cable type, and required hardware.