High Touch Butler County Community College scholarship winner and intern Emily Wagner recently received national recognition at the National PBL conference in San Antonio. Emily earned a second place award in the Help Desk category.
In the final round, Emily competed against 15 other college students to provide online help desk support through an interactive role-playing scenario based on customer service in the technical field. Each finalist was required to conduct a five-minute presentation to introduce themselves, describe the situation, make recommendations, and summarize the case.
According to Future Business Leaders of America – Phi Beta Lambda (FBLA-PBL), “This event provides recognition for FBLA members who demonstrate an understanding of and ability to provide technical assistance to end users. The ability to provide technical assistance to the users of computer hardware and software is essential to the success of any organization and its continued operation.”