If someone asked you why you wanted to be successful at work, what would your answer be? For Brett, the answer is easy: his family.
“My wife and children motivate me. They mean the world to me,” states Brett. “I really want to be successful at my job, so I can help provide for them.”
As a Support Engineer, there’s some surprising overlap. By day, he’s monitoring systems—by night, with two young kids, it’s baby monitors. “I think I do a pretty good job, as long as it’s not trying to pick what kind of drink my 2-year-old wants. I always get that wrong,” he laughs.
What Does a Support Engineer Do?
“I unplug computers and plug them back in,” jokes Brett. “In reality, I help the team monitor client systems, including things like workstations and firewalls.”
In his role, Brett’s day could also consist of network-related maintenance and configuration or assisting with escalated tickets. “Most importantly, working in support, I make sure our clients and partners are happy.”
Firewall Refresh: Dallas Data Center
As far as Brett can remember, he’s always been interested in technology. Brett joined the High Touch team in 2019.
Since he climbed on board, his favorite project has been helping refresh our Dallas Data Center firewall. “I really learned a lot about how our infrastructure worked and the new kind of firewall we would be using,” states Brett. “We stayed up all night on a Saturday to make sure things were working, but it was a good time.”
“I also enjoy going on-site to meet with our clients, whether it’s for a regular visit or to help solve an issue they’re having — I get to show them face-to-face what we mean by ‘bringing the human touch to technology.’”
If Brett could try out any other job at High Touch, it’d be marketing. “I think it’d be fun and challenging for me,” he says.
18 Things You Might Not Know About Brett Werth
Family is big for Brett—if he can’t pick the right kind of juice for his daughter, maybe a pet elephant could help cheer her up? As part of our Employee Spotlight interview, we ask a series of lighthearted questions to highlight the unique, diverse personalities that make our High Touch team great.
1. If you could move to any other High Touch market, which one would you choose?
Corpus Christi. My wife likes the beach.
2. If you could jump into a pool of anything of your choosing, what would you fill it with?
I would fill a pool with oobleck, the non-Newtonian fluid, and try to run across it.
3. What’s one quirky thing people don’t know about you?
I don’t know if it’s quirky, but I’ll do anything for candy.
4. Is a hot dog a sandwich?
No, a sandwich has two pieces of bread. The bun of a hotdog is all one piece.
5. Who or where would you haunt if you were a ghost?
I would haunt my best friend, because I know he would haunt me if he had the chance.
6. What was your first job?
I worked in the dining center at K-State.
7. Does a cyclops wink or blink?
Whatever the cyclops says he was doing, I will go with.
8. What’s something you wish you could automate?
Christmas shopping.
9. What’s your favorite mobile app or website?
Pokemon Go
10. Which famous person would you have dinner with and why?
Warren Buffet. Any amount of time with him to get financial advice would be priceless in the long run.
11. Do you have any pets or kids?
I have two kids, a girl and boy.
12. What’s the most awkward thing you do on a regular basis?
Talk on the phone.
13. What’s your spirit animal, and why?
A monkey. I like to joke around and mess with people the way monkeys do.
14. If you could breed two different animals together, which two would you pick, and what would you call the new lifeform you’ve created?
Crocodile and Shark. Sharkodile.
15. Would you rather go 30 days without your phone, or three months with no dessert?
I’d rather go 30 days without my phone. I have a sweet tooth.
16. What’s something you always do wrong the first time?
Pick what kind of drink my two-year-old wants.
17. If you had a warning label, what would it say?
Looks angry but is nice.
18. You’ve been given an elephant. You can’t give it away or sell it. What would you do with the elephant?
Looks like we have a new family pet!
Bringing the Human Touch to Technology.
Thank you, Brett, for everything you do for High Touch!
Click here to learn more about the IT Solutions supported by Brett and his team.