Employee Spotlight: Trever Sitterly

Trever’s first job was making donuts—it’s no surprise that when given the option to choose between giving up his phone or dessert for a week, he’d gladly give up his phone. “I did just fine without a phone years ago. I am not giving up desserts,” he laughs.

There’s no doubting that donuts make people smile. With nine years under his belt at High Touch and too many at-bats to count, Trever truly enjoys making people smile. “I bring the human touch to technology by being professional and knowing that our clients are depending on us to give them the support they not only want but deserve,” states Trever.

When Trever isn’t on the phone tackling customer issues, he’s enjoying “America’s pastime,” baseball. When it comes to sports, Trever is a big baseball guy—going so far as to say that his favorite website belongs to the New York Mets.

Likewise, when it comes to superstitions, he’s never stepped foot on the fair/foul lines on the baseball field.

His love of baseball translates to volunteer and coaching opportunities as well. Before relocating to North Carolina, Trever volunteered at baseball camps, teaching young kids how to play the game.

Trever’s support expertise, “people-person” personality, and customer-focused attitude are apparent in some of the things customers have to say. Here are just a few examples from the first half of this year alone:

• Gentleman that helped me was very professional and quick. Great customer service skills :)
• Trever is always very patient and thorough. He is a joy to work with.
• Fast and friendly as always. Trever is awesome.
• Trever is an all-star performer. Fixed my problem and taught me what we did incorrectly. Thank you.
• Trever took care of my issue in seconds. Awesome as usual. Appreciate y’all.
• BIG HELP!!! Instead of fixing, walked me through how to do it in the future!!!

What do you think is more challenging, swimming in a pool full of Reese’s peanut butter or trying to parallel park? As part of our Employee Spotlight interview, we ask a series of lighthearted questions to highlight the unique, diverse personalities that make our High Touch team great.

1. If you could jump into a pool of anything of your choosing, what would you fill it with?

Reese’s peanut butter.

2. What’s one quirky thing people don’t know about you?

I can fold the top of my ears inside the earlobe.

3. Is a hot dog a sandwich?

Not even close to a sandwich.

4. Who or where would you haunt if you were a ghost?

My twin brother, because it would be awesome.

5. What was your first job?

Donut maker.

6. Does a cyclops wink or blink?

As ugly as they are, they better be winking.

7. What’s something you wish you could automate?

Folding and putting away laundry.

8. What’s your favorite mobile app or website?

The New York Mets website.

9. Do you have any pets or kids?

No kids, but I have a dog named Barkley.

10. Do you do any volunteer or community involvement work?

Before moving to North Carolina, I volunteered at baseball camps, teaching young kids the game.

11. If you could breed two different animals together, which two would you pick, and what would you call the new lifeform you’ve created?

A whale and a dolphin, and call it a “whalphin.”

12. Would you rather go 30 days without your phone, or three months with no dessert?

I did just fine without a phone years ago. I am not giving up desserts.

13. Do you have any superstitions?

I never stepped on the fair/foul lines on a baseball field.

14. What’s something you always do wrong the first time?

Parallel park. I gave up even trying at this point.

15. If you had a warning label, what would it say?

May cause laughter in non-laughing situations.

16. You’ve been given an elephant. You can’t give it away or sell it. What would you do with the elephant?

I’m getting on and riding that thing all around town. Who will try and stop an elephant?

Thank you, Trever, for everything you do for High Touch!

Click here to learn more about the RTO software supported by Trever and his team.