Employee Spotlight: Rachel Bishop

Rachel plays a key role in High Touch’s IT Solutions business, working closely with clients to manage their hardware and software needs. “I work in Account Management on the IT Solutions side of the business,” she explains. “That means I assist with client software/hardware renewals and upgrades, plus any impromptu client requests that come our way.”

For Rachel, customer success is about more than just transactions—it’s about trust. “We help with client satisfaction and do our part to keep our clients confident that we have their best interests in mind,” she says. “We’re not just another vendor; we’re a partner in their success.”

When asked about a project that stands out, Rachel doesn’t hesitate. “Right now, we’re in the middle of a major initiative—informing our clients about the upcoming Windows 11 upgrade,” she says. With Microsoft ending support for Windows 10 in October 2025, Rachel and her team recognized the urgency of getting ahead of the curve.

“We took the time to research the importance of upgrading clients now—huge shoutout to Gwen Andersen (Customer Success Manager II) for bringing the topic to the forefront in one of our team huddles,” Rachel shares. “We then worked with our Network Operations Center (NOC) team and ITS Help Desk to map out the best approach for rolling this out to clients.”

Instead of waiting for clients to reach out, Rachel’s team took a proactive approach. “We made the call to inform our IT clients well ahead of the October deadline,” she says. “It’s been a hoot working with different departments for the common goal of keeping our clients safe and up-to-date.”

What motivates Rachel to give her all at work? It’s simple—her team-first mentality. “I’m an elder millennial,” she jokes. “It’s already hardwired in me to strive to be a team player and be helpful at all times.” Her passion for collaboration and customer success makes Rachel an invaluable part of High Touch Technologies, ensuring clients always feel heard, valued, and supported.

“I like to compare technology to an old episode of Wile E. Coyote and the Road Runner,” she laughs. “Just when that coyote thinks he’s about to catch the road runner, that ‘Beep! Beep-er’ gets away again! Technology is the same way—just when you think you have a decent grip on it, something new comes along and shakes it up.”

Rather than being intimidated by the fast-paced nature of the industry, Rachel embraces it. “Tech can be confusing and feisty,” she says with a grin. “And I like her style.”

As part of our Employee Spotlight interview, we ask a series of lighthearted questions to highlight the unique, diverse personalities that make our High Touch team great. Rachel may be a pro at client success, but her real daily battle? Convincing herself that she actually closed the garage door.

1.    If you could move to any other High Touch market (location), which one would you choose?

I’m sure my husband would say San Antonio for the more ideal golf weather, but I’m thinking perhaps KC. Closer to the Kansas City Royals. Yay, baseball!

2.    If you could jump into a pool of anything of your choosing, what would you fill it with?

The thought of being in a vat of anything that isn’t warm water makes me feel yucky . But, if I could have a pool full of anything, I would definitely say watermelon—already cubed up, so all I need to do is eat!

3.    What’s one quirky thing people don’t know about you?

I have a compulsion to triple-check that the garage door was closed when driving away. I would say out loud, “The garage door is closed. The garage door is closed. The garage door is closed,” before I could trust that the door was indeed closed. Nowadays, I don’t say it out loud (as much), but I am looking in that rear-view mirror three times before fully believing the door is actually closed.

4.    Is a hot dog a sandwich?

I would say that a hot dog is similar to a po’boy, and a po’boy is definitely a sandwich. So there, a hot dog is a sandwich.

5.    What was your first job?

I was a hostess at a swanky steakhouse restaurant.

6.    Does a cyclops wink or blink?

I’d say blink, because a wink indicates that one eye is open while the other is “blinking.”

7.    What’s something you wish you could automate?

Self-cleaning car interiors and automatic car seat installations/adjustments.

8.    Do you have any pets or kids?

1 dog, 2 cats, 2 feral human boys, and another baby boy coming summer 2025.

9.    What’s your spirit animal and why?

A duck. They appear calm on the water, but underneath the surface, the legs can be found flapping around with nervous energy.

10.  Would you rather go 30 days without your phone, or three months with no dessert?

This question literally makes my head hurt, but if I can have a caveat and use a camera to document life, then I would say my phone. I just don’t care that dairy murders my insides—I love desserts!

11.  What’s something you always do wrong the first time?

Chronically thinking 10 minutes is longer than it actually is.

12.  If you had a warning label, what would it say?

If my eyes look blank, ask for a status check, and please repeat yourself.

At High Touch, we pride ourselves in bringing a personal, human experience to the cold, robotic technology world. For Rachel, that means maintaining a personal, client-first approach. “I appreciate the local company feel for our clients,” she says. “We don’t act like robots or use high-pressure tactics. We’re here on the tech venture with our clients—not dictating what they should do just for our profit. We want our clients to profit, too!”

Rachel’s dedication to customer success, teamwork, and keeping up with technology trends makes her a vital part of our High Touch team. Her ability to connect with clients, solve problems, and bring humor and warmth to the process is a perfect example of how we deliver on our promise of bringing the human touch to technology.

Looking for an IT partner that puts your success first? Contact us today to learn how Rachel and our entire High Touch team can help you stay ahead in the ever-changing world of technology.