Cooking Up Nigel Success
Meet Roger! As Director of Operations for Nigel, our cloud-based restaurant management point-of-sale (POS) platform, Roger Somers and his team are instrumental in rolling out and supporting the entire system for restaurants nationwide.
Nigel, developed in collaboration with Thrive Restaurant Group, provides the technological backbone that enables restaurant owners, operators, and customers to enjoy a seamless experience.
“By far, the best part of my job is getting to work with so many brilliant and dedicated people,” Roger shares enthusiastically. “Our High Touch core values are always top of mind, and the result is a successful company, happy employees, and satisfied customers—it doesn’t get better than that.”
Building Trust Through Teamwork
“There’s a big difference between a vendor and a partner,” Roger states. “Vendors sell you stuff and walk away; partners forge relationships.”
Roger’s role is all about collaboration—he helps bring together talented teams from across High Touch to create an outstanding customer experience for our Nigel clients.
“We get to know and understand our customers so we can curate and tailor products and services that meet their precise needs,” Roger shares. “The way we deliver our products, services, and especially our support demonstrates that we are working together to help each other be successful.”
Take, for instance, the coordinated efforts of the Implementation and Customer Support teams. They manage everything from planning and executing successful POS installations to ensuring hardware is configured and delivered on time, training is coordinated with clients, the go-live date is scheduled meticulously, and the transition to ongoing support is seamless. Simultaneously, Roger helps ensure that the Help Desk/Support team is well-equipped to provide friendly and knowledgeable assistance whenever clients need us.
Why Technology?
“IT is exciting and in demand,” Roger exclaims with a gleam in his eye. “Technology has moved from being viewed as a ‘necessary evil’ to being a game-changing, competitive advantage with big ROI.”
Roger’s journey into IT began humbly. His first job was chucking papers for the Salina Journal in an industry that has since undergone incredible change due to technological evolution.
“IT growth isn’t linear—it’s exponential. So, if you think about the technological advancements of the last five to ten years, we’ll probably advance that far again in the next two years,” Roger predicts. “Technology is used to advance just about every industry.”
7 Things You Might Not Know About Roger Somers
As part of our Employee Spotlight interview, we ask a series of lighthearted questions to highlight the unique, diverse personalities that make our High Touch team great. Despite being colorblind, Roger Somers skillfully navigates the colorful chaos of life, much like his shih tzu-poodle rules over his household.
1. What’s one quirky thing people don’t know about you?
I’m colorblind, so when you send me a color-coded chart ¯_(ツ)_/¯
2. Does a cyclops wink or blink?
Wink.
3. What’s something you wish you could automate?
Exercise.
4. Do you have any pets or kids?
Two kids (20 and 21) and a 4-year-old shih tzu-poodle with a Napoleon complex.
5. If you could breed two different animals together, which two would you pick, and what would you call the new lifeform you’ve created?
A jackrabbit and an antelope to make a jackalope, just to prove that they do exist to my kids.
6. Would you rather go 30 days without your phone, or three months with no dessert?
Three months with no dessert. Phone addiction is real.
7. What’s something you always do wrong the first time?
Suggest a dinner idea to my wife.
Bringing the Human Touch to Technology.
With his expertise and passion for technology, coupled with his commitment to customer success, Roger infuses a touch of magic into our Nigel team.
As you’ve learned more about Roger, we invite you to explore our Nigel Restaurant Management POS. Our team, fueled by professionals like Roger, is ready to help meet your business’s needs.