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BlogIT SolutionsServiceSoftware Solutions

Crafting a Genuine Client Experience

November 7, 2018

client experienceNovember is the time the year where we’re often reminded to “give thanks” to the things we’re most grateful for. At High Touch, one thing we’re most thankful for is our amazing clients.

As a services and solutions provider, our success depends on the strength of our clients and the community around us. To continue the success cycle, we’ve invested in bringing the human touch to technology. That is, crafting a personal, dependable, secure, knowledgeable, efficient, and growth-minded experience for our clients.

Building the Best Foundation

From the very beginning, High Touch has been a customer-focused company.

We got our start in technology services by pioneering the first comprehensive point-of-sale (POS) system for the rent-to-own industry in the 1970’s. Representatives from a leading company in the industry approached High Touch’s founders with the idea of building a dynamic and reliable full-stack POS system to automate inefficient processes.

Oftentimes, custom software development is a service that companies overlook. Instead of forcing customers to adopt an out-of-the-box software, we listen to customer needs to build smart, personalized solutions to business problems. With over 30 years of experience, we’re able to examine business challenges and provide services and solutions to any sized business in any industry.

A Focus on Customer Needs

High Touch employs experts in five areas of technology:

We have the unique ability to combine the expertise of different technology-minded professionals to engineer a complete solution that tackles all of a business’s pain points. For example, if you want new ERP software, but you know you’ll require custom programmed integrations, you don’t need to contract a service provider for both aspects. High Touch can provide both.

High Touch provides complete technology solutions, so businesses don’t have to worry about compatibility issues. Our focus is on making running a business easier. Since we’re building a solution focused on particular needs, we only use products that are compatible with each other and current workflows.

In building custom solutions, we often find new efficiencies for businesses to take advantage of, which adds even greater value to the High Touch client experience.

Seamless Integration

High Touch takes a straight-forward approach to integrating solutions and services for businesses:

  • Minimize downtime. Integrating enterprise-wide technology solutions can be challenging. Employees have different skill sets, and technology has a habit of not doing exactly what it’s supposed to do. With our experience, we know how to work around issues and integrate products as efficiently as possible.
  • Maintain interaction and communication. Have you ever contracted a provider only to be left hanging out to dry? Our integration process ensures we remain in contact.
  • Training. New technology isn’t efficient unless you know how to get the most out of it. We want your business to be successful, and we make sure we give you the tools and training materials you need.

Transparent, Available Customer Support

High Touch Technologies’ core purpose is to bring the human touch to technology. As a client-focused technology solutions provider, one of the biggest ways we achieve this goal is by offering dedicated support to our clients.

To create the best client experience, we offer 24/7, 365-day support from our centralized U.S.-based service center. Depending on the issue, we offer off-site and on-site support services. With over 30 years of experience and 4,000+ clients, our knowledgeable support experts work quickly and efficiently. They’re so efficient, they’ve been able to solve 2/3 of their support tickets remotely.

Planning for the Future

Our client relationship doesn’t end at support. Our Virtual CIO service is an elite benefit that helps businesses construct a technology roadmap for their future.

When businesses employ High Touch, we focus on individual growth needs to deliver goal-driven, innovative technology solutions. As a technology provider, we can assist with the following:

  • Annual technology planning
  • Equipment purchasing support
  • Project proposals and planning
  • Escalation advice
  • Scheduled one-on-one reviews

Testimonials

Having a client experience doesn’t mean anything without testimonials from real clients. Recently, High Touch finished a custom software development project for the Sedgwick County District Court, Office of the Court Trustee:

“We contacted High Touch because we needed help developing our case management system. Our old system was becoming less reliable, and we needed a system we could trust. The processes of building a new case management system was time consuming and overwhelming at times, but High Touch delivered the product we dreamed of—it has the familiarity of our old system with all the new functionality we needed. Building a new system from the ground up is something our team has never worked on before, but the staff at High Touch laid out a plan and guided us through the process. The customer service High Touch delivered from the beginning of the project to the end has been incredible. We would recommend High Touch for software development services and will continue to work with them for any new updates we need for our system.”

Read more testimonials about the High Touch client experience.

Learn More

High Touch delivers a unique client experience to help businesses solve problems using technology. This experience includes:

  • Building a foundation
  • Focusing on needs
  • Seamless integration
  • Transparent support
  • Planning for the future

Does your company have a need that you think technology can solve? Contact us to learn how High Touch can help.

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