Supporting Your Success, Every Step of the Way
At High Touch, we take immense pride in the expertise and dedication of our Support team members—they’re essential in ensuring a smooth experience for our clients.
Meet Jonathan Salinas! As a Support Technican II, Jonathan is critical in crafting an exceptional experience for High Touch’s software clients. As a pivotal team member, Jonathan plays a crucial role in ensuring the seamless operation of our rent-to-own (RTO) software for High Touch’s Rent-a-Center U.S. and Mexico clients.
But his skills don’t stop there—he also extends his technical expertise to our Nigel restaurant management software, providing support for any software-related issues that may arise. It’s safe to say that Jonathan is a versatile problem-solver, always willing to go above and beyond to assist clients and provide top-notch services, no matter the issue or product.
As part of High Touch’s commitment to delivering exceptional customer experiences, Jonathan has even ventured out to provide support during on-site installations.
Interested in learning more about what it’s like supporting High Touch’s software solutions? Keep reading to learn more about Jonathan and his dedication to support.
Passion Meets Opportunity: Embracing Technology
Jonathan’s journey into a technology career showcases the power of potential and seizing the right opportunities. “The world wants to know how I got a job in technology,” Jonathan laughs. “I fall in the percentage of college grads that go into a field that has nothing to do with their degree, but I really enjoy the technology field. I was lucky to find the right job at the right time.”
In finding a career in technology, Jonathan has also embraced the camaraderie and shared ownership among High Touch’s employee-owners. Knowing that every team member plays a vital role in the company’s success, he’s driven to continuously improve and deliver the best support for High Touch’s clients.
“The team I work with is my favorite part of my job,” says Jonathan. “Knowing that we all have a share in the company makes me feel like we’re all on the same team fighting together. Also, the ability to work from home—it’s one of my favorite perks and makes everything a lot easier when you have a busy family.”
12 Things You Might Not Know About Jonathan Salinas
As part of our Employee Spotlight interview, we ask a series of lighthearted questions to highlight the unique, diverse personalities that make our High Touch team great. Maybe a candlelit dinner with hot dogs and the Cowboys game will soon be in store for Jonathan?
1. If you could move to any other High Touch market, which one would you choose?
Dallas! I’m a big fan of the Cowboys and Rangers.
2. If you could jump into a pool of anything of your choosing, what you fill it with?
Money!
3. What’s one quirky thing people don’t know about you?
I love candles, lol.
4. Is a hot dog a sandwich?
Sure! All I know is that I love them.
5. Who or where would you haunt if you were a ghost?
The White House.
6. What was your first job?
I worked at a restaurant.
7. Does a cyclops wink or blink?
Let’s go with blink.
8. What’s your favorite mobile app or website?
Right now, it has to be TikTok.
9. Do you have any pets or kids?
Yes, four kids: three boys and one girl, and one dog.
10. Would you rather go 30 days without your phone or three months with no dessert?
Three months without dessert easily.
11. Do you have any superstitions?
Nope.
12. What’s something you always do wrong the first time?
Anything to do with painting.
We Meet Your Needs.
Jonathan embodies the true spirit of dedication and excellence that defines High Touch, our core values, and our commitment to delivering exceptional customer experiences.
If you’re looking for top-notch support and a cutting-edge software solution supported by Jonathan and his team, don’t hesitate to get in touch with us. Contact us to learn how High Touch can help support your business’s technology needs.