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RTO Resources: Managing Your RTO Business During The Coronavirus (COVID-19) Outbreak

By March 18, 2020 May 19th, 2020 No Comments

As the coronavirus outbreak continues to affect the way RTO businesses operate, we have compiled some essential tips and resources for managing due dates and discounting payments. We will continue to compile this list of resources as we field common questions during the outbreak.

This reference page contains information for the following:

Managing Your RTO Business

  • Remote Workstation Connections. Existing High Touch RTO clients have the ability to connect to in-store workstations remotely. By default, SonicWALL provides two remote workstation user accounts. SonicWALL may charge additional licensing fees if you require more than two users. Please contact High Touch support to set up your SonicWALL for a remote workstation connection.

cynergi|suite

Adjusting payments and due dates

  • Extend Due Dates. This document provides information about extending a customer’s due date, without collecting a payment.
  • Free Payments. This document illustrates how to issue a free payment for a customer, without affecting the terms of the rental agreement.
  • Video – How to Process Free Payments, Discount Payments, and Extend Due Dates. This video demonstrates how to issue a free payment, how the free payment appears in the payment history, how to issue a discounted payment, and how to extend a due date.
  • Additionally, you can collect payments remotely through cynergi|suite’s pre-approved payment, pay by phone, pay by text, and online payment features. For more information see cynergi|suite University or contact your Account Manager.

Processing credit card payments remotely

  • OpenEdge Payment Options/OpenEdge View. This document provides information on accessing OpenEdge View. OpenEdge View is a remote web portal that allows you to charge and refund credit card payments.

First Data does not offer a remote web portal for processing payments. If your system relies on First Data for integrated payment process, and if you need remote credit card processing capabilities for your business, High Touch recommends utilizing a third-party option such as Square or PayPal Here. When selecting a third-party provider, processing rates may vary by company. If your system has integrated credit card payments (ICC) through First Data, you will need to contact High Touch support to disable the integration prior to utilizing a third-party processor.

Version 12.5 (v12.5)

Adjusting payments and due dates

  • v12.5 does not have integrated credit card processing. Please contact your credit card vendor to find out the options they have for collecting payments remotely. If they do not have a virtual terminal or online portal, then you can utilize a third-party option such as Square or PayPal. When selecting a third-party provider, processing rates may vary by company.

Version 15

Adjusting payments and due dates

Processing credit card payments remotely

  • v15 relies on First Data for integrated payment processing, which does not have a remote web portal for processing payments. If you need remote credit card processing capabilities for your business, High Touch recommends utilizing a third-party option such as Square or PayPal Here. When selecting a third-party provider, processing rates may vary by company. If your system has integrated credit card payments (ICC) through First Data, you will need to contact High Touch support to disable the integration prior to utilizing a third-party processor.

Support/Contact Us

Thank you in advance for your patience as we continue to provide the best service we can throughout the outbreak. If you have any questions, or if you need assistance with your RTO software, please contact our Support team or your Account Manager.

High Touch Support

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