If you’ve ever dialed into our RTO customer support, odds are, you’ve talked to Quentin on the other end of the line. If we had to bet, you probably talked about a software question, maybe a little about hardware, and most definitely, about the Dallas Cowboys Super Bowl chances this year.
“I love to learn that there are Cowboys fans across the U.S.,” laughs Quentin.
As a Senior Customer Support Specialist, Quentin provides support to High Touch’s RTO software customers. “Dude, I get to work with different people every day, fixing computer issues,” Quentin states. “I work on hardware and software issues mostly—I just like to try to wow every customer with my help.”
Phoning In a Career at High Touch
Quentin is a customer-turned-employee. Before beginning his career with High Touch, Quentin was a Rent-A-Center and Colortyme employee and manager for ten years. “I learned that High Touch was needing an RTO customer service tech, and I jumped at the chance to come to the team.”
His experience provides unique insight into solving customer problems. “I work with each client, and I put myself in their shoes every time I get on the phone. I help them as if I were trying to help my grandmother with a project—I don’t want to let them down, so I get the issue fixed by any means necessary.” During his time at High Touch, he’s even had the opportunity to go on-site and work with customers directly to install hardware and software. “My favorite project at High Touch was traveling to Jacksonville to complete a 33-location install with other members of our RTO support team—it was one of the last trips we did all together, and it was amazing!”
“I Love to Hear People Smile”
To paint a picture of “wowing” customers, here are a just few things customers had to say after Quentin helped solve their problems:
- “I needed help with a payment issue in RSSS. I spoke to a gentleman named Quentin. He was so pleasant and easy to speak to. Understood my issue right away, had it fixed, and me on my way to business in no time.”
- “Quentin Nolan is the BEST!”
- “Quentin was amazing, very thorough, and went above and beyond in helping me get the problem fixed.”
- “Greatest customer service experience I’ve had in a while.”
- “Quentin is extremely knowledgeable and always very kind and courteous. He is a pleasure to work with.”
With his dedication to customer service, it’s no surprise that if he could do any other job at High Touch, he’d choose to be an Account Executive for RTO customers. “I love what Donna and Doug get to do. They get to be one-on-one with our customers, keeping them happy and paying our bills,” he laughs. “It’s a tough job, and I’d like to take a stab at it. I’m a pretty good salesman.”
18 Things You Might Not Know About Quentin Nolan
As part of our Employee Spotlight interview, we ask a series of lighthearted questions to highlight the unique, diverse personalities that make our High Touch team great. It shouldn’t come as a surprise to anyone that many of his answers go hand-in-hand with his favorite football team, the Dallas Cowboys.
1. If you could move to any other High Touch market, which one would you choose?
Dallas.
2. If you could jump into a pool of anything of your choosing, what would you fill it with?
Pillows.
3. What’s one quirky thing people don’t know about you?
I have a Teddy Bear named Blinky.
4. Is a hot dog a sandwich?
NO.
5. Who or where would you haunt if you were a ghost?
My Brother and/or Cowboy Stadium.
6. What was your first job?
Helping trim trees for the city of Wichita when I was 13.
7. Does a cyclops wink or blink?
Both. It’s a winky blink lol.
8. What’s something you wish you could automate?
My time.
9. What’s your favorite mobile app or website?
Cowboynation.com
10. Which famous person would you have dinner with and why?
Percy Miller—he’s a great businessman!
11. What’s the most awkward thing you do on a regular basis?
I watch TV without sound.
12. What’s your spirit animal and why?
A lion. He’s humble yet protecting.
13. If you could breed two different animals together, which two would you pick, and what would you call the new lifeform you’ve created?
A Gorilla and a Lion (Gorlion).
14. Would you rather go 30 days without your phone or three months with no dessert?
30 days without my phone.
15. Do you have any superstitions?
Not superstitious.
16. What’s something you always do wrong the first time?
Enter the password to my alarm.
17. If you had a warning label, what would it say?
Warning if you don’t like laughing, good vibes, and a great time don’t talk to me.
18. You’ve been given an elephant. You can’t give it away or sell it. What would you do with the elephant?
Keep it and ride it.
Bringing the Human Touch to Technology.
Thank you, Quentin, for everything you do for High Touch!