IT Solutions Cloud

Managed IT Helps Make Technology Easier for Your Company.

There’s a lot of technology industry jargon that falls under the Managed IT umbrella: Managed Services, Managed IT, IT Solutions, IT Provider, Technology Solutions, Managed Technology, Outsourced IT…

More or less, these service terms encompass similar ideas; however, while frequently heard, they’re not always understood.

A Managed IT company or Managed Service Provider (MSP) provides your business with the IT functions you need to run your day-to-day operations with a better return on investment than you can produce alone. Think of the help desk you email when your computer is on the fritz or the expert you call when you accidentally delete an important file—there are many technology functions that fall under Managed IT.

Similarly, there are different levels of Managed IT support. In some cases, an MSP serves as a business’s entire IT department, covering everything from internal IT help to long-term technology planning and strategy. In others, Managed IT supplements an in-house IT team.

In this article, you’ll learn:

Interested in an MSP for your business? Contact us to learn about High Touch’s Managed IT solutions.

Managed IT Roles

Managed Service Providers can fill many roles for a company, depending on the business’s IT needs, resources, and in-house IT knowledge.

A startup company or local business owner may be outgrowing its call-so-and-so’s-sister-she’s-good-with-computers approach to IT. A growing mid-sized company could need help managing proactive maintenance tasks, implementing cybersecurity, and supporting its employees’ technology. large corporation may need to supplement its internal IT services with additional help on special projects from time to time, like infrastructure upgrades or hardware rollouts.

The role of an MSP depends on the needs of the partner company. Managed Service Providers typically offer packages to fit different sized clients with or without in-house IT capabilities.

Supplemental Managed IT and IT Assistance

Technology is an essential resource for most companies, and many have an in-house dedicated IT person or team. For small and mid-sized companies, in comparison to enterprise-sized companies, the expertise required to support all aspects of the business’s technology in-house may be too expensive or too difficult to manage.

One of the most common functions of an MSP is to act as an extension of a smaller in-house IT team. The MSP can take care of the time-stealing day-to-day tasks, while the in-house team deals with more critical issues. For example, the Managed IT provider could deal with tasks like maintaining devices and infrastructure, responding to issues, providing support for your employees, and managing your IT software. Meanwhile, the in-house team deals with issues like system upgrades, configuring new equipment, and after-hours support.

Complete Managed IT

For many small and medium-sized businesses, having an in-house IT department doesn’t make sense financially or strategically. An MSP can serve as a business’s outsourced IT department, handling all IT needs, including remediation, projects, and even after-hours support.

Advanced Managed IT Support and Management

Some companies have more advanced technology needs than others. Your industry may rely on advanced software and computing, or your industry may require compliance regulations. You may have critical cybersecurity monitoring needs or require 24/7/365 help desk support for employees.

technology careerRemember that Managed IT and what is considered “advanced” can vary drastically by Managed Service Provider. Additionally, you may need additional technology services that fall outside the scope of traditional Managed IT. Learn more about the advanced Managed IT services offered by High Touch.

Managed IT Services

The actual services offered by MSPs vary by company. Typical technology services that fall under Managed IT umbrella include:

  • Email. Company-wide email services, including hosting and security functions like email filtering and advanced threat protection.
  • Desktop, Server, and Network Management. System monitoring and alerting, performance management, and equipment support.
  • Patching. Updates and security patches for endpoints and servers.
  • Help Desk and Troubleshooting. 24/7 remote support for troubleshooting, maintenance, and repair. Available on-site support for advanced issues.
  • Cybersecurity. Anti-virus protection, malicious website filtering, advanced endpoint detection and response, and employee security awareness training
  • Data Backup. Backup management, on-site and off-site backup solutions, and disaster recovery.
  • vCIO Support. IT strategy consulting, project roadmaps, project planning, and budgeting.

Contact us for a complete list of functions included in High Touch’s Managed IT services.

Benefits of Partnering With a Managed Service Provider

1. Realize technology efficiencies.

Organizations that implement Managed IT services can see significantly lower IT infrastructure costs, less downtime, improved employee satisfaction, and higher productivity. 24/7 management, monitoring, and updating your IT infrastructure helps reduce emergencies, licensing fees, and on-site labor costs.

2. Improve your cybersecurity.

For too many organizations, cybersecurity is still an afterthought. With continuously evolving cyberthreats, an MSP can help ensure your company is protected. Download The Essential Business Guide to Cybersecurity.

3. Expand knowledge and resources.

You’re partnering with an MSP for Managed IT services instead of hiring an individual with a narrower skill set. Through a Managed IT partnership, you gain access to the varied skill set that comes with the company you hire. The breadth of experience, availability of resources, and monitoring capabilities are typically greater and more affordable than you can find when hiring an in-house IT team.

4. Enhance your IT support.

Managed IT is like having extra expertise on your IT staff or your own dedicated IT staff, even if it’s not in-house. If something goes wrong with your technology, you have someone you can call or email who knows how to get you up and running again

We Help Make Things Easier.

With Managed IT services from High Touch, you get peace of mind in knowing your environment is secure, your employees are supported, and you can focus on your business. Contact us today to learn about Managed IT services for your business.