“Managed IT/Managed Services” is a term frequently heard but not always understood.
That’s because the services that fall under Managed Services aren’t always identical from company to company. In a nutshell, a Managed IT company, or Managed Services Provider (MSP) provides your business the IT functions that you need to run your day-to-day operations, usually with a better ROI than you can produce alone.
This means more than just email and desktop management, handling patching when needed and troubleshooting day-to-day issues for your team. Depending on your business, it can also be firewall management and cyber security, or data backup. IT can be performing virtual CIO functions like planning your IT strategy for the next 1-3 year, keeping you aware and protected from the ever-evolving cyber ransoms and kryptoware. And it can also be as instrumental as helping your organization with procurement of software and new hardware, to grow your company.
Basically, an MSP can serve as your “IT Guy”, your CIO, your protector, and your partner – or an extension of them. It’s like having someone on staff for IT even if you don’t, or increasing the bandwidth of your current IT team if they’re overburdened. One big difference between an MSP and an in house person? With an MSP you are buying a service, not an individual – so you are gaining access to the varied skill set that comes with the company you hire. More importantly, you are hiring the skills and expertise that comes with decades of hands on, practical experience, along with the knowledge of what works and what doesn’t.