Emergency! For emergency support services related to business-critical operations, do not submit a support ticket using this form. Instead, contact us by phone at 888-777-4364 for immediate assistance.
Submit a Support Request
Clients who partner with High Touch for Managed IT Support services may create a ticket and submit a support request using the form on this page. For the most efficient response and resolution, when submitting your request, please include the following information in the Problem Description field:
Upon submitting your request, the system will provide a receipt to the email address entered in the form.
Normal Support Hours
Our regular hours of operation are Monday through Friday, from 7:30 a.m. to 5:30 p.m. CT.
Outside of our standard support hours, please contact us by phone at 888-777-4364. Support requests submitted through this form are not monitored outside of our normal support hours.
Through our 24/7/365 answering service, an on-call technician will return your call as soon as possible. Please be aware that after-hours support for Help Desk services or non-critical systems will be billed separately according to the terms of your service contract.