Managed IT Support

Emergency! For emergency support services related to business-critical operations, do not submit a support ticket using this form. Instead, contact us by phone at 888-777-4364 for immediate assistance.

Submit a Support Request

Clients who partner with High Touch for Managed IT Support services may create a ticket and submit a support request using the form on this page. For the most efficient response and resolution, when submitting your request, please include the following information in the Problem Description field:

  • Errors. Describe what the error states, including any error codes.
  • Devices, printers, folders, and files. Include the name and type, if known.
  • Employee requests. Detailed information about the request, such as file access, new devices, etc.
  • Other. In your description, we encourage you to be as detailed as possible. This information will help our technicians determine how to route the ticket most efficiently.

Upon submitting your request, the system will provide a receipt to the email address entered in the form.

Normal Support Hours

Our regular hours of operation are Monday through Friday, from 7:30 a.m. to 5:30 p.m. CT.

After-Hours Support

Outside of our standard support hours, please contact us by phone at 888-777-4364. Support requests submitted through this form are not monitored outside of our normal support hours.

Through our 24/7/365 answering service, an on-call technician will return your call as soon as possible. Please be aware that after-hours support for Help Desk services or non-critical systems will be billed separately according to the terms of your service contract.

Virtual CIO