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High Touch History in Wichita
High Touch Technologies has moved a few times since it’s early beginnings before settling in downtown, but it has always called Wichita home.
In 1976, High Touch’s founder, Ted Cary, left Wichita State University’s developing Computer Science program to pursue more lucrative business ventures. Cary had a curious interest in understanding how technology could influence deeper facets of business outside of engineering and science. As his ideas flourished, Cary recruited two of his most brilliant students, Dave Glover and Mark Lenz.
The team recognized a need within the RTO industry to automate inefficient processes and engineered RTO’s most dynamic and reliable full-stack POS system. By working with ABC Rentals to deliver a custom software solution, Carey’s team set the groundwork for a customer-focused software as a service (SaaS) business model.
In 1984, the team incorporated and formed High Touch Technologies, which focused on a platform of providing software, upgrades, and technical support.
High Touch continued to grow in the SaaS sector, but also explored avenues to support sustainability and employee growth. In the late 1990’s, High Touch expanded into IT Solutions, offering outsourced IT, data services, backup (cloud and onsite), telephony, virtualization, and video conferencing. High Touch’s SaaS solutions evolved by offering customized software development programs. Some examples include building new platforms and migrating legacy programs to modern systems. Finally, with the foundation in place from its other ventures, High Touch began offering web development and SEO services.
Most recently, High Touch expanded its portfolio by acquiring Great Plains Communications and Associates Solutions, Inc. Through these acquisitions, High Touch added Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), surveillance, and cabling services.
High Touch Community Involvement
Wichita Client Testimonials
”We’ve used High Touch for years and have always been pleased with the level of customer service we’ve received, particularly from the individuals who come out to our site to do the work. Recently, we needed to upgrade our phone system, and naturally, our first call was to High Touch. Melissa Ramon-Glasscock was very helpful with providing the best options for the expansion and providing details of the phone system.Pam ClintonDirector of Operations
Throughout our working relationship, I feel like a valued client. High Touch’s service techs are top-notch. They know the system and understand our needs.
”High Touch installed our phone system a few years ago and recently installed an HD CCTV system. We are very pleased with their knowledge and productivity. In addition, tickets are answered in a timely manner and the technicians are consistent in following up after a service call to make sure everything was taken care of. This is an awesome company, and we love doing business with High Touch!Curtis HinesIT Director
”High Touch is a great company to work with. From their sales team to their support service, High Touch is second to none.
Eight years ago, we approached High Touch. They listened to our needs as a small company and developed a phone system that fit our needs. As our company grew and our need for more phones increased, High Touch was able to get us new phones very quickly. On the one occasion we had an issue with our system, which turned out to be a battery backup that was just old, High Touch was out to our office within 30 minutes and had us up and running.
If you are in need of a phone system, you cannot go wrong with High Touch.Rodney Z. WrightVice President and Chief Operating Officer
”What an incredible experience working with High Touch! We reached out to High Touch, because we needed someone to set up and maintain our fundraising website for the USS Wichita. Our service began with a seamless setup and continued with the wonderful updating of our website by Brett Goerzen throughout our entire fundraising effort. It was amazing that High Touch was able to take our vision and apply it to a website that was beautiful, yet easy to use.
We were able to raise over $300,000 in two years. This had a great deal to do with our presence on the web. When we needed changes or updates to the webpage, it was easy to reach out to High Touch and get those changes made. Their friendly, quite response team of professionals knows how to get things done. They make what may seem intimidating, easy to achieve.Ward CookExecutive Director
”We initially reached out to High Touch, because we were having problems receiving emails from our cloud-based order management system. We had heard of High Touch through a prior relationship with key staff members. Western Associates and High Touch are both well-known businesses in the Wichita area.
Since employing High Touch’s services, our spam/malware email traffic has been reduced by 85%. We also have greater control over what we allow in terms of incoming email traffic. This creates a more secure digital environment for both our customers and our employees.
High Touch had the knowledge and ability to explore solutions in regards to our service needs. Moreover, they were able to accommodate our unique business model. Finding that level of customer service can be challenging.
High Touch’s customer service and responses to support needs were impressive. I’d gladly recommend High Touch for their local/regional support and speedy response time.Denzel LaneTechnology Manager & Ecommerce Programs Development
”PMB Rentals had been struggling to find software to manage our storage barn rental companies for years. We had even attempted to build custom software with no success. Finally, the provider we were using told us they would no longer support our existing software, so we were forced to make a change.
After receiving a recommendation from another well-respected business in the rent to own industry, we decided to choose High Touch for their support. The folks at High Touch are willing to listen and work with us through whatever situation or request we have. They are truly business partners. The High Touch team can assist every part of our business from our entry-level collectors on a support issue to our CEO on customizing reports. We get all the attention we need. They care about our business and it shows.
Since we started using High Touch’s services, we started receiving easy to utilize, comprehensive reporting information from the software. It will significantly improve our ability to manage the company and make good decisions in the coming year.Kate RhodesChief Operating Officer and General Counsel
”At Prairie Sunset Home in Pretty Prairie, Kansas, we found a great partner in High Touch Technologies. Our old website was obsolete and useless as a marketing tool. Lindsay and Brett at High Touch met with us and quickly developed a site that has resulted in increased traffic. Using the information we provided, they had it ready to go live in less than three weeks. We now have the added benefit to track users and pageviews as another marketing tool to share at our monthly board of directors meeting. I am completely satisfied with the innovation in their design and customer focus. I would recommend them to any company that needs a new technology partner.Aaron Kelley Jr.Administrator
”The High Touch Web Team always responds very quickly to any need our team has, no matter how large or small. They provide quality customer service and are always willing to work through complex issues and find solutions. In a world driven by web interactions and presence, their team has been instrumental in helping us achieve our goals.Jaimie GarnettExecutive Vice President of Strategic Communications
”We contacted High Touch because we needed help developing our case management system. Our old system was becoming less reliable, and we needed a system we could trust. The processes of building a new case management system was time consuming and overwhelming at times, but High Touch delivered the product we dreamed of—it has the familiarity of our old system with all the new functionality we needed. Building a new system from the ground up is something our team has never worked on before, but the staff at High Touch laid out a plan and guided us through the process. The customer service High Touch delivered from the beginning of the project to the end has been incredible. We would recommend High Touch for software development services and will continue to work with them for any new updates we need for our system.Joni Wilson-ColbyProgram Director
”When we were looking for an IT company to help us modernize a legacy software program, we received multiple bids. High Touch stood out to us for their ability to provide local, face-to-face service. I’m happy to say, we were extremely satisfied with our choice.
For this project in particular, we were looking for a software development company that could understand our business requirements. We needed a knowledgeable team that could help our existing employees make decisions based on our data. High Touch’s engineers worked to not only understand the project, but the business impact of the project as well. Coding is one thing, but understanding why you’re coding produces a higher quality product.
Since we completed our software modernization project, our new employee training time has decreased significantly, as well as the amount of time it takes to fulfill customer phone calls. Software development projects usually have issues pop up, but with High Touch’s hands-on involvement and knowledge, our project went smoothly.Bob EbenkampVice President Information Technology
”High Touch Technologies serves as a trusted business partner for the Wichita Regional Chamber of Commerce and helps ensure the success of our organization. We are heavily reliant upon the availability and protection of our network and email. High Touch is constantly monitoring threats and developing security measures. As a small, non-profit organization, partnering with High Touch provides a comprehensive array of IT knowledge and staff that we would otherwise be unable to afford. We are pleased to have this quality of service locally provided by High Touch.Sheryl WellerChief Financial Officer
”Our website was dated and needed to be mobile friendly. We tried working with other web design firms, but there was always scope creep with excessive bills and very little to show for it. Thanks to High Touch’s web team, our company looks more professional and engaging. Our new calls to action have generated six new business leads in a mere four months. In comparison, our previous website generated zero leads. I enjoyed working with High Touch, because I knew they were invested in the outcome and cared about our end product. They also took our vision and were able to create something exactly like what we had hoped for. Most importantly, High Touch kept the project within the budget and delivered quickly.Erin KofoedExecutive Assistant
”The Sedgwick County Fair Association was an early adopter of the idea that a website would help us run a more successful event. 20 years later, our site was literally held together with technology’s version of duct tape. This winter, hackers tried to obtain financial information from our ticket sales. This was our wake-up call for a website overhaul. Six months later, High Touch provided a new site with robust security, a modern feel, and easier navigation. The Association is completely run by volunteers, so we had to make the site accessible for a wide range of people with differing skill levels. The site also had to accommodate various financial transaction and confirmations. It was so nice to have the experience and expertise we needed in a one-stop shop, and we’re definitely going to sleep better this winter knowing that High Touch Technologies has our back.Marti JohnsonVice President
”High Touch is the complete package when it comes to IT services and website development and maintenance. Their support staff is on call 24/7 via phone or email. They are proactive in helping us reduce downtime in our manufacturing operations, which is a value-add to our company.Brett BuchananChief Financial Officier