ShoreTel Recognizes High Touch Technologies for Outstanding Customer Satisfaction
February 17, 2012
Wichita, Kan. — High Touch Technologies announced today that it received special recognition from ShoreTel for outstanding achievement in Customer Satisfaction for the period July – December 2011. ShoreTel, Inc., the leading provider of IP phone systems with fully integrated unified communications (UC), announced the winners of this customer satisfaction achievement January 27, 2012. ShoreTel’s commitment to technology and industry-leading customer satisfaction are the hallmark of its value proposition; receiving this recognition is an extension of that commitment through the partner community.
“High Touch is honored to receive this recognition from ShoreTel, but especially from our clients. This award recognizes our commitment and dedication to providing cutting-edge technology solutions and world class customer service and support,” said Trevor Henke, High Touch Technologies Operations Manager-Managed IT Services.
ShoreTel’s partners are highly trained and specialize in delivering ShoreTel’s brilliantly simple solution, coupled with expertise in other disciplines such as LAN, WAN, call center, voice and data application integration, and training and support. ShoreTel and its partners share the same goals including the industry’s highest levels of customer satisfaction, ease-of-use for the UC solutions they provide, and low total cost of ownership for customers. ShoreTel’s channel is filled with many great achievers of high levels of customer satisfaction but only the top 10 percent of ShoreTel resellers receive this recognition.
ShoreTel’s focus on customer satisfaction is a core value and the company uses Net Promoter Score (NPS), a globally recognized customer satisfaction scoring system. NPS is a stringent measure of satisfaction that asks the customer not just how satisfied they are but how likely they would be to recommend the reseller to a friend or colleague.
“High Touch’s exceptional net promoter score reflects an industry recognized world class level of professionalism and customer care in all aspects of the customer experience, it is partners like you that ensure customers are not only satisfied but delighted with ShoreTel products and services,” said Don Joos, vice president of global services for ShoreTel.